MISSION STATEMENT
It is the mission of the Community Action Transit System (CATS) to provide safe, reliable, affordable and convenient transportation to all persons in Pike County regardless of age, race, income or disability.
At CATS, we’re more than just a transit service—we’re your partner in mobility. Serving our area’s rural communities with reliable, affordable and convenient transportation, we’re here to help you get where you need to go. Explore our routes, learn how to ride and let us take the wheel while you take in the journey. Wherever life takes you, CATS is here to help you get there.
RESERVATIONS TO RIDE
Trip Request Hours & Guidelines
Hours of Operation: Trip requests are accepted Monday through Friday from 6:30 am to 5 pm.
Rural Service Area: Requests must be made at least 24 hours in advance.
Piketon Service Area: Requests should be made at least one hour in advance.
Waverly City Service Area: This service area operates on-demand.
Next-Day Service: All reservations for next-day service must be made by 10 am the previous day.
Weekends/Evenings: Reservations for all service areas not requiring 24-hour notice will be accepted through general voicemail during evening and weekend hours
HOW TO ARRANGE A RIDE
To schedule a trip, call CATS dispatch at (740) 853 - 8474 and provide the following:
Your name
Desired CATS arrival time
Pickup location
Destination address
Approximate return time
If you need a wheelchair tie-down or are traveling with a service animal
CONFIRMATION PROCESS
Trips for the rural service area will require a call to the office the day prior to your ride after 3 p.m. to confirm pickup time. You will receive an automated confirmation call the evening before your ride.
CANCELLATIONS & NO SHOWS
Trips can be canceled anytime by contacting the CATS dispatch office at 740-853-8474. To avoid being marked as a “No Show,” cancellations must be made at least two (2) hours before the scheduled pick-up time.
If a passenger misses 20% of their scheduled trips in a month, the Transportation Operations Manager will arrange a meeting to discuss ways to prevent future no-shows.
PICK-UPS
Wait Time: Drivers will wait up to 3 minutes for passengers to board
Preparation: Passengers must be ready to board 15 minutes before their scheduled pick-up time to ensure timely service for all riders. We recommend waiting in a location where you can see the vehicle’s arrival.
ASSISTANCE
CATS provides door-to-door service, assisting passengers from the door of their origin to the door of their destination. This includes:
Boarding and deboarding assistance
Securing packages
Ensuring accessible safety
Helping with seat belts before departure
Important: All riders under the age of 12 must be accompanied by an adult.