Our Strategic Plan points us in the direction we need to go as we carry
out our mission and live out our values within the communities we serve.

Our Vision — To grow independent, healthy lives while leading the charge to end poverty.

What Does Achieving Our Vision Look Like?

Educated Communities: Influential provider of resources, education, and training opportunities.
Barriers Eliminated: Bridge gaps to meet essential needs and promote quality healthcare and independence.
Innovative Solutions: Recognized leader in best practices and customer service.
Empowerment: Steadfast pillar of support that empowers the community and staff to live the vision.
No More Poverty: Lead partnerships to maximize funding and develop innovative programs resulting in the growth of independent, healthy lives.

Our Mission
It is our mission to end poverty by empowering and improving people's lives while building strong communities.

Our Values

Service: We are committed to providing quality, equitable, customer-focused solutions in our communities and to the rich communication and collaborative partnerships that make this possible.
Integrity and Passion: We hold to strong moral principles and honesty while being bold, passionate, and empathetic partners.
Stewardship: We are trustworthy and transparent stewards of all our resources.

Our Strategic Priorities

Invest in our workforce to ensure excellence in all we do.
Foster an organizational culture that is consistent with our values.
Provide partnership and advocacy to improve and empower our communities.
Seek continuous improvement and innovation in every aspect of our business.

How Will We Measure Our Success?

As a part of our strategic plan, we will create key performance indicators that we will monitor to measure our success in meeting our strategic goals and objectives.

Strategic Plan

January 1, 2025 – December 31, 2027

  
      Objective
      Project Responsibility
      Action Item
    
      STRATEGIC PRIORITY 1:  Invest in our workforce to ensure excellence in all we do. 
OUR COMMITMENT: 1.1 We will attract the best talent to CAC.
    
      1.1.1 Make positive improvements to our hiring processes to help us hire more successfully.
      HR Director
      
        1.1.1.a. Review and revise recruitment plan. Communicate and implement changes. Evaluate performance.

        1.1.1.b. Review and revise hiring processes. Communicate and implement changes. Evaluate performance.
      
      1.1.2 Develop a transparent system for review and communication of our total compensation structure and decisions.
      HR Director
      1.1.2.a. Establish market analysis cycle, process plans for off-cycle market microanalyses, and position compensation reviews. Communicate and implement changes. Evaluate performance.
    
      1.1.3 Improve candidate funnel to drive more wellqualified applicants to CAC.
      HR Director
      
        1.1.3.a. Cultivate relationships with educational and training entities to develop a pipeline of wellqualified candidates for hard-to-fill positions. Identify target positions, research opportunities for partnerships with educational entities, develop processes.

        1.1.3.b. Research candidate sourcing opportunities and make a plan to provide training, guidance, and support to hiring leads. Communicate and implement change. Evaluate performance.
      
      OUR COMMITMENT: 1.2. We will retain the best talent at CAC.
    
      1.2.1 Employee Development
      HR Director
      
        1.2.1.a. Develop career paths that present employees in targeted positions with professional growth and job advancement opportunities.

        1.2.1.b. Develop CAC employees at all levels to equip them with valued skills and competencies and to prepare them for their next employment opportunity. Curate and/or create skills-building opportunities for CAC employees to achieve competency in needed skills.
      
      1.2.2 Improve the onboarding process for newlyhired and promoted employees to ensure that they are well prepared to excel in their roles.
      HR Director
      1.2.2.a. Build a meaningful onboarding program that includes meaningful agency orientation, on-thejob training, and cultural integration during the first six months in a job.
    
      1.2.3 Address "compassion fatigue" and employee burnout.
      VP Excellence
      1.2.3.a. Research compassion fatigue and employee burnout. Develop a strategy for early identification of signs of compassion fatigue, as well as strategies for mitigating/preventing.
    
      1.2.4 Organizational needs analysis
      HR Director
      1.2.4.a. As needed, conduct an organizational needs analysis to compare current skills and number of employees to what is needed to meet our current and future business objectives.
    
      1.2.5 Employee rewards and recognition
      HR Director
      1.2.5.a. Research, develop, and implement meaningful system of rewards and recognition for CAC employees.
    
      OUR COMMITMENT: 1.3. We will work towards providing a livable wage for CAC employees.
    
      1.3.1 Establish livable wage for CAC employees.
      HR Director
      
        1.3.1.a. Research and establish criteria for a livable wage for CAC employees.

        1.3.1.b. Identify positions below livable wage. Develop plan for revising pay structure to allow for livable wage.

        1.3.1.c. Develop and implement incremental plan to bring employee wages up to livable as needed.

  
      Objective
      Project Responsibility
      Action Item
    
      STRATEGIC PRIORITY 2:
      Foster an organizational culture that is consistent with our values. 
OUR COMMITMENT: 2.1. We will improve communication at all levels of the organization.
    
      2.1.1 Develop an organizational communication plan that encourages the unencumbered two-way flow of information and feedback.
      
        VP Excellence

        IT Manager
      
        2.1.1.a. Develop and publish an organizational communication plan, as well as related policies and procedures. and provide training for all employees.

        2.1.1.b. Investigate options for a unified communication and collaboration platform.
      
      2.1.2 Improve the quality and quantity of employee feedback through a variety of communication channels, identify opportunities for improvement, and develop meaningful action plans.
      HR Director
      2.1.1.b. Develop employee feedback plan
    
      OUR COMMITMENT: 2.2. We will improve service offerings and planning through interdisciplinary collaboration.
    
      2.2.1 Incorporate community empowerment support within all client-facing areas of the organization.
      VP Empowerment
      2.2.1.a. Develop and implement an organizational structure and related policies, procedures, and communications, that encourages referrals to our comprehensive case management program.
    
      2.2.2 Develop a means for better collaboration among programs to better identify opportunities and plan for cohesive programming and services.
      President/CEO, VP Empowerment, VP Innovation
      
        2.2.2.a. Develop and implement a plan for identification of interdisciplinary planning of grant proposals and service offerings.

        2.2.2.b. Develop and implement a plan for improved employee knowledge around services and offerings from other programs/departments.
      
      2.2.3 Encourage proactive identification of opportunities by program directors
      President/CEO, VP Empowerment, VP Innovation, CFO
      2.2.3.a. Provide education and resources to program directors that will ensure more proactive identification of new/increased funding opportunities and service offerings.
    
      OUR COMMITMENT: 2.3. We will be excellent to one another!
    
      2.3.1 Develop and implement a positive leadership program that identifies provides opportunities for enhancement and development of CAC leaders and supports their continued growth.
      HR Director
      2.3.1.a. Conduct research, develop plan for identifying aligning skills with competencies and supporting growth. Implement changes and evaluate performance.
    
      2.3.2 Develop and implement a rich customer focus curriculum aimed at achieving best-in-class internal and external customer services.
      VP Excellence
      2.3.1.b. Conduct research, develop plan for benchmarking and establishing targets, and related training plans. Implement changes and evaluate performance.
    
      OUR COMMITMENT: 2.4. We will use our strategic plan as our roadmap.
    
      2.4.1 Develop a meaningful strategic planning process that includes input and participation from stakeholders, including our governing board, agency leaders, customers, community partners, and employees at all levels.
      VP Excellence
      2.4.1.a. Develop and implement strategic planning cycles, input and feedback activities, and communication plan.
    
      2.4.2 Develop an employee training and communication plan to keep every employee connected with MVV and our strategic plan.
      VP Excellence
      2.4.2.a. Develop and implement training and communication plan for strategic planning.
    
      2.4.3 Develop a meaningful review and evaluation cycle for our strategic plan that keeps it relevant, actionable, and on-track.
      VP Excellence
      2.4.3.a. Develop and implement review and evaluation cycle for strategic plan.
    
      OUR COMMITMENT: 2.5. We will strive for performance excellence.
    
      2.5.1 Implement a performance excellence framework to help us reach our goals, improve results, and drive improvement and innovation.
      VP Excellence
      2.5.1.a. Research frameworks, implement performance excellence program, develop measures of organizational performance, and plan for improvement.

  
      Objective
      Project Responsibility
      Action Item
    
      STRATEGIC PRIORITY 3:
    Provide partnership and advocacy to improve and empower our communities. 
OUR COMMITMENT: 3.1. We will participate in networking activities within the community.
    
      3.1.1 Regularly attend community meetings to gather continuous feedback on community needs.
      President/CEO
      Develop and implement a plan for identifying key meetings/collaboration opportunities and identifying appropriate individuals to represent CAC.
    
      3.1.2 Serve in civic groups and on boards that promote community development and represent the needs of our client base.
      President/CEO, VP Innovation, VP Empowerment
      Develop and implement a plan for identifying key meetings/collaboration opportunities and identifying appropriate individuals to represent CAC.
    
      3.1.3 Network and engage at the state and national levels.
      President/CEO
      Identify networking opportunities and identify appropriate individuals to carry-out networking to engage in these opportunities
    
      OUR COMMITMENT: 3.2. We will pursue funding/project opportunities to meet community needs.
    
      3.2.1 Serve as the lead agency for Pike County projects for the Technical Assistance phase of the Appalachian Community Grant (ACG)
      VP Empowerment
      3.2.1.a. Gain governing board support, and identify/deploy resources as needed to accomplish.
    
      3.2.2 Guide and nurture Pike County ACG projects through the planning and technical assistance phase to facilitate strong projects for the development phase of the ACG
      VP Empowerment
      3.2.2.a. Gain governing board support, and identify/deploy resources as needed to accomplish.
    
      3.2.3 Create a community development/economic development initiative within the organization to assess CD/ED opportunities.
      VP Innovation
      3.2.3.a. Research approaches to development economic develop initiatives, identify funding, implement project.
    
      3.2.4 Develop grant writing bench strength to aid community initiatives.
      VP Empowerment
      3.2.4.a. Hire grant writer
    
      3.2.5 Develop project management bench strength to aid community initiatives
      VP Innovation
      3.2.5.a. Hire project manager
    
      OUR COMMITMENT: 3.3. We will maintain organizational integrity.
    
      3.3.1 Seek collaboration with community partners to benefit our client population in the most effective ways possible.
      President/CEO
      
      OUR COMMITMENT: 3.4. We will advocate for the needs of our community
    
      3.4.1 Engage in grassroots advocacy to engage local individuals and organizations.
      VP Innovation
      
      3.4.2 Engage lawmakers to advocate for the needs of our communities and for resources that will help to end poverty.
      VP Innovation
      
      3.4.3 Educate, empower, and engage employees to advocate for the needs of our communities.
      VP Innovation
      
      3.4.4 Engage other influencers to support the advocacy needs of CAC and its constituents.
      VP Innovation

  
      Objective
      Project Responsibility
      Action Item
    
      STRATEGIC PRIORITY 4:
        Seek continuous improvement and innovation in every aspect of our business. 
OUR COMMITMENT: 4.1. We will improve the quality and quantity of data, its analysis, and our data-based decision making.
    
      4.1.1 Establish key performance indicators (KPIs) at the program and organizational levels.
      Program Directors
      Define 3 to 5 KPIs for each business unit.
    
      4.1.2 Develop plan for collecting data related to selected KPIs.
      Program Directors
      Program Directors will work with Executive Leadership team to determine an effective way to measure each KPI, evaluate performance, and to establish benchmarks/goals
    
      4.1.3 Identify and implement centralized data dashboard solution.
      IT Manager
      Research available solutions, receive quotes, make selection, and implement solution.
    
      4.1.4 Communicate organizational performance
      VP Excellence
      Ensure regular, meaningful communication of organizational performance at all levels of the organization.
    
      OUR COMMITMENT: 4.2. We will improve outcomes for customers that engage with CAC.
    
      4.2.1 Increase household economic security
      Strategy Team 1
      4.2.1.a. collect and analyze data, develop recommendations, ensure alignment, provide guidance, and ensure progress towards achieving goals.
    
      4.2.2 Increase food security
      Strategy Team 2
      4.2.2.a. collect and analyze data, develop recommendations, ensure alignment, provide guidance, and ensure progress towards achieving goals.
    
      4.2.3 Improve/expand transportation availability and use
      Strategy Team 3
      4.2.3.a. collect and analyze data, develop recommendations, ensure alignment, provide guidance, and ensure progress towards achieving goals.
    
      4.2.4 Improve/expand healthcare access & quality
      Strategy Team 4
      4.2.4.a. collect and analyze data, develop recommendations, ensure alignment, provide guidance, and ensure progress towards achieving goals.
    
      4.2.5 Increase housing security
      Strategy Team 5
      4.2.5.a. collect and analyze data, develop recommendations, ensure alignment, provide guidance, and ensure progress towards achieving goals.
    
      OUR COMMITMENT: 4.3. We will grow a continuous improvement process that encourages meaningful improvement in all we do.
    
      4.3.1 Develop and implement a meaningful continuous improvement system
      VP Excellence
      
        4.3.1.a. Develop and implement continuous improvement process, train and communicate with staff about process, monitor and evaluate system

        4.3.1.b. Engage organizational learning disseminate and replicate successes discovered in continuous improvement processes.
      
      OUR COMMITMENT: 4.4. We will grow an innovation process that encourages best-in-class, cutting edge services and exceptional outcomes.
    
      4.4.1 Develop and implement a meaningful innovation system
      VP Innovation
      
        4.4.1.a. Develop and implement innovation process, train and communicate with staff about process, monitor and evaluate system

        4.4.1.b. Engage organizational learning disseminate and replicate successes discovered in innovation processes.

2023 needs assessment