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        Workshop
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        From Dream to Reality
     * Customer Service
        Workshop
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     * Homebuyer Education
        Classes
     * QuickBooks Workshop
     * Microsoft Excel 2003
        Levels I & II Workshops
     * Microsoft Word 2003
        Level I Workshop
     * NEW!!!
        Microsoft PowerPoint            2003
        Level I Workshop
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Financial Fitness Workshop
This program is offered to adults in Pike, Jackson, Ross, and Scioto counties.
There are no income requirements for participants and the workshop is recommended for any individual seeking better personal understanding of household money management including personal budgeting and planning.
The purpose of this training program is to increase the participant’s knowledge of the following:
    • The Importance of “good credit”
    • Awareness of the “cost of borrowing” and the value of saving
    • How to read and improve a credit report
    • Acquire the skills necessary to design and implement a personal budget
    • Successfully plan for the future. Goals, and the activities required to accomplish those goals, will be established.
As every member of the household is affected by each individual’s financial decisions, especially in low-income households, this program is designed to provide information that will impact an individual’s purchasing and spending behavior in a positive manner-which will in turn improve the likelihood of a positive financial future. Anticipated outcomes include greater savings rates, increased graduation rates among at-risk students and improved credit ratings.
The three-hour workshop covers the following topics:
Financial Planning: Your Roadmap
Career: Labor You Love
Budget: Don’t Go Broke
Savings and Investments: Your Money at Work
Credit: Buy Now, Pay Later - includes reviewing and analyzing credit reports
Insurance: Your Protection
Financial Fitness Brochure
 

Self Employment: From Dream to Reality
Training Program: 5-week class
The Business Development Training Program offers existing small business owners and individuals, who are considering the option of business ownership, the opportunity to learn a variety of skills needed to own and operate a business.
Guest speakers are often brought in to discuss specific aspects of business ownership, such as an attorney discusses business entities and the legal aspects of operating a business, an insurance agent discusses the insurance needs of the businesses that are represented in the class, and so on. In past classes, we have also brought in a commercial lender and an accountant - based on their availability.
The cost of this class is $80. Tuition assistance may be available.
This 5-week business development course covers every facet of owning a business and covers the following topics:
    • The world of business: Discusses what it takes to own a business, traits of entrepreneurs, what leads to business failure, the importance of business planning and the contents of a business plan.
    • Defining the dream: Allows the entrepreneur to discover the type of business best suits them, describing the business, naming the business and building a support team.
    • Financing the dream: Gives entrepreneurs a look at ways to finance a business, the differences between financing a start-up business vs. financing an existing business and the process of getting a loan.
    • Goal setting: Assists the entrepreneurs in proper goal setting and emphasizes the importance of developing action plans to help them reach their goals.
    • Pricing your products and services: Teaches participants how to price their products and services. Helps them to determine the cost of goods sold for retail businesses and how to calculate the hourly rate for service business.
    • Finding, reaching and serving your customers: Gives the participants a foundation on basic market research tactics and the importance of the research and how to find lucrative markets.
    • Managing your cash flow: Assists entrepreneurs with developing cash flow projections, how to predict cash future and discuss what lendors want to see from entrepreneurs.
    • The business of business: Walks through the various types of business entities and the pros and cons of each as well as discusses the insurance needs of businesses. (Guest speakers for this session: attorney and insurance agent)
    • Managing your records: Emphasizes the importance of a good record-keeping system, discusses the various journals used in business and how long to keep records.
    • Understanding financial statements: Discusses the income sheet, statement of owner’s equity and the balance sheet, how to create and use these documents when making business decisions.
    • Is an E-business right for you?: Defines an E-business and discusses the basis for launching and promoting a web site.
As mentioned above, this is a 5-week class. It meets twice a week for three hours and the participants are given assignments and are expected to complete their assignments prior to the next class.
Self-Employment: From Dream to Reality Registration Brochure
Self-Employment: From Dream to Reality 5-Week Training Curriculum

Brochure
Flyer

 

Customer Service Workshop

Customer Service:
What Does It Really Mean?
This program is offered to individuals and businesses in Pike, Jackson, Ross, and Scioto counties. There are no income requirements for participants.
Customer Service as Webster defines it:
 customer service: n. assistance
 and other resources that a
 company provides to the people
 who buy or use its products or
 services
    Webster's New Millennium™ Dictionary of English, Preview Edition
    (v 0.9.7) Copyright © 2003-2007 Lexico Publishing Group, LLC
This workshop discusses concepts about what good customer service really means.
In addition, you will explore skills to help behavior become more positive and develop an understanding that attitudes have a direct impact on your business, especially the customer.

The three-hour (3) workshop includes interactive exercises and covers the following topics:
    • 7 Sins of Customer Service
       
    • Self-Image, Values, Self-imposed Limitations, and Early Childhood Conditioning
       
    • What does Customer Service Really Mean?
       
    • Habits of Thought and Programmed
      Responses

       
    • Attitudes
       
    • Importance of Communication
      (sending and receiving vis-à-vis verbal and non-verbal)

       
    • Interpersonal Skills
       
    • Roles of Responsibility
       
    • Roles in the Organization’s Success
       
    • Behaviors Toward the Customer
       
    • Handling Customer Complaints
       
    • Customer Bill of Rights
       
    • Goal Planning
       
The business’ success depends on everyone from the President/CEO all the way down to the mail room. Furthermore, business is all about relationships. Likewise, customer service is essential in keeping your business in business!!

Customer Service Workshop Brochure
Customer Service Workshop Flyer
 

Within My Reach

WithinMyReach

Within My Reach Website
www.withinmyreach.com

Ohio Marriage Coalition Website
www.ohiomarriageinfo.org/coalition_partners.htm

 

Homebuyer Education Classes
The Business Development Department of Pike CAC has established a program to help families overcome the obstacles for successful home ownership. The Program is designed to meet the gap between the community’s affordable housing needs and conventional lending products, as well as offer technical assistance in understanding how to clean up bad credit, manager a budget for long-term goals, and the process of finding and buying a home.
The Business Development Department has been certified by NeighborWorks® America to facilitate a Homebuyer Education Program. This 16-hour program includes:
Assessing Readiness to Buy A Home
Is owning a home right for you?
How do you buy a home?
Costs of homeownership
The 4 C’s of credit
How much can you afford?
Managing Money
Making a plan for your money
How to spend your money
A spending plan to meet your goals
The importance of saving
Understanding Credit
How is your credit rating?
Credit reports
What is a credit score?
Improving your credit report
What if you don’t have a credit history?
Managing your debts so they don’t manager you
Financing a Home
Mortgage loan basics
Who can get a mortgage loan?
Affordability and you
How much will a lender lend?
Shopping for the right lender and loan product
Shopping for a Home
Steps in the home buying process
Your home buying team
Types of homes
Finding your dream house
House hunting
Maintaining a Home and Managing Your Finances
Protecting your investment
Getting to know your home
Home safety
Saving energy...and money
Preventative maintenance
Remodeling and major repairs
Asset building
 

QuickBooks Workshop
The QuickBooks Training Workshop enables individuals and business owners to gain knowledge in the basics of QuickBooks. QuickBooks are easy-to-use computer accounting systems for small businesses. The main focus of this training is on how to use the features in QuickBooks Pro, specifically getting started and initial set-up. This training is co-sponsored by the Ohio Small Business Development Center at Ohio State University South Centers.
This hands-on QuickBooks Training Workshop covers:
    • Getting Started
    • Setting Up QuickBooks
    • Working With Lists
    • Working With Bank Accounts
    • Using Other Accounts in QuickBooks
    • Entering Sales and Invoices
    • Receiving Payments and Making Deposits
    • Entering and Paying Bills
    • Analyzing Financial Data
    • Setting Up Inventory
    • Tracking and Paying Sales Tax
    • Payroll Estimating and Progress Invoicing
    • Time Tracking
    • Customizing Forms And Writing QuickBooks Letters
After completing the QuickBooks Training Workshop, you should be able to:
    • Create and set up a new QuickBooks company
    • Modify the preset Chart of Accounts to suit your needs
    • Add or edit information to company lists
    • Open and use registers for any QuickBooks balance sheet accounts
    • Reconcile a QuickBooks checking account
    • Track credit card transactions
    • Invoice customers
    • Generate customer statements
    • Pay bills
    • Track and pay sales tax
    • Write QuickBooks checks and assign amounts to expense accounts.
    • Work with asset and liability accounts
    • Receive payments from customers
    • Enter bills into accounts payable
    • Create and customize QuickBooks reports
    • Save reports and forms as Portable Document Format (PDF) files
    • Set up inventory
    • Export QuickBooks reports to Microsoft Excel and write letters in Microsoft Word using QuickBooks data (as time permits)
    • Track time and mileage (as time permits)
    • Create estimates and do progress invoicing (as time permits)

      QuickBooks Registration and Brochure
                    QuickBooks Flyer

Microsoft Excel 2003 - Levels I & II Training Workshops
Microsoft Excel 2003:
Level I Training Workshop
This full day workshop teaches participants how to create a basic worksheet, modify a worksheet, perform calculations, format a worksheet, develop a workbook, print the contents of a workbook, and customize the layout of the Excel window.
Prerequisite: Must be proficient navigating in a Windows environment, as well as utilizing a mouse. Must be able to manage files and folders.
Training Curriculum
Overview of Excel
Navigate in Excel
Select Data
Enter Data
Save a Workbook
Obtain Help
Move and Copy Between Cells
Fill Cells with Series of Data
Edit Cell Data
Insert and Delete Cells, Columns, and Rows
Spell Check a Worksheet
Create Basic Formulas
Calculate with Functions
Copy Formulas and Functions
Create an Absolute Reference
Change Font Size and Type
Add Border and Color to Cells
Change Column Width and Row Height
Merge Cells
Apply Number Formats
Align Cell Contents
Find and Replace Formats
Apply an AutoFormat
Apply Style
Freeze and Unfreeze Rows and Columns
Hide & Unhide Worksheets
Create Header & Footers
Set a Print Title
Copy and Paste Worksheets
Insert and Remove Page Breaks
Change Page Orientation & Margins
Print Ranges and Worksheets
Microsoft Excel 2003:
Level II Training Workshop
This full day workshop teaches participants how to create and apply templates, create and modify charts, work with graphic objects, calculate with advanced formulas, sort and filter data, and use Excel with the web..
Prerequisite: Should already be using the basic components of Microsoft Excel or have completed Microsoft Excel 2003: Level I and also experience with Web browsing.
Training Curriculum
Create a Workbook from a Template
Create a Custom Template
Working with Comments
Create a Hyperlink
Use Web-based Research Tools
Create a Chart
Format Chart Items
Change Chart Type
Create a Diagram
Insert Graphics
Create AutoShapes
Format Graphic Objects
Change the Order of Graphic Objects
Move, Copy, and Resize Graphic Objects
Create & Apply a Name Change for a Range of Cells
Group Graphic Object
Calculate Across Worksheets
Calculate with Date and Time
Functions
Calculate with Financial Functions
Calculate with Statistical Functions
Calculate with Logistical Functions
Sort and Filter Data Lists
Create and Apply Advanced Filters
Calculate with Database Functions
Add Subtotals to a Worksheet
Export Excel Data
Publish a Worksheet to the Web
Import Data from the Web
Create a Web Query

Training Workshop Flyer

Level I Training Workshop Brochure

Level II Training Workshop Brochure

 


Microsoft Word 2003 - Level I
Training Workshop
Microsoft Word 2003:
Level I Training Workshop
This full day workshop teaches participants how to create and edit a basic document, format text and paragraphs, use Word tools to make your documents more accurate, add tables and graphic elements, and control a document’s page setup and overall appearance.
Prerequisite: Must be familiar with personal computers and have used a mouse and keyboard. Basic typing skills are recommended. You should be comfortable navigating in a Windows environment including managing files and folders.
Training Curriculum
The Word Environment
Getting Help Using Word
Enter Text
Save A New Document
Preview and Print a Document
Navigate in a Document
Insert and Select Text
Create an AutoText Entry
Move, Copy and Delete Text
Undo Changes
Find and Replace Text
Change Font and Size
Apply Font Styles and Effects and Change Text Color
Copy Formats and Clear Formatting
Find and Replace Text Formatting
Set Tabs
Change Paragraph Alignment and Indent Paragraphs
Add Borders and Shading and Apply Styles
Create Lists
Change Spacing Between Paragraphs and Lines
Proof a Document: Use the Thesaurus and Spelling & Grammar
Create a Table and Add Data to a Table
Insert Graphic Elements: Insert Symbols, Special Characters, and Insert Clip Art
Change Page Orientation, Page Margins, and Page Breaks
Add Headers and Footers

Training Workshop Flyer

Level I Training Workshop Brochure

 


Microsoft PowerPoint 2003 - Level I
Training Workshop
Microsoft PowerPoint 2003:
Level I Training Workshop
This workshop is a hands-on course that teaches participants how to manipulate an existing PowerPoint presentation, begin creating a presentation, format text slides, add tables and chart data in a presentation, modify objects and add images on slides, and prepare to deliver a presentation.
Prerequisite: Must be familiar with personal computers and have used a mouse and keyboard. Basic typing skills are recommended. You should be comfortable navigating in a Windows environment including managing files and folders.
Training Curriculum
The PowerPoint Environment and Orientation to Views
Navigate Through a Presentation
Edit Slide Text
Save the Presentation
Run a Slide Show
Create a New Presentation
Change Background Color
Add Slides to a Presentation
Enter Text
Apply Character Formats
Align Text, Change Line Spacing, Change Indents
Create and Format Tables, Insert a Table from Microsoft Word
Create a Column Chart, Edit Chart Data, Change Chart Type, Insert a Chart from Microsoft Excel
Resize, Copy, Move, and Duplicate Objects, Change Objects Orientation, Format Objects
Group and Ungroup Objects
Change the Order of Objects
Add Clip Art
Add a Picture from a File
Draw Lines and Shapes
Insert WordArt
Spell Check
Arrange Slides
Add Transitions
Create Speaker Notes
Send a Presentation to Microsoft Word
Print the Presentation
Package a Presentation for CD

Training Workshop Flyer

Level I Training Workshop Brochure

 

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